Refund policy

At ENDOLLS, your satisfaction is our top priority. We stand behind the quality and effectiveness of our products, and we want you to feel completely confident in your purchase. That's why we offer the following comprehensive refund and return policy:  

90-Day Risk-Free Money-Back Guarantee

We are so confident that you'll love our products that we offer a 90-Day Risk-Free Money-Back Guarantee. If, for any reason, you are not completely satisfied with your purchase, simply send us your opened bottles. That's it!

We will even pay for the return shipping! Just contact us at team@en-dolls.com, and our dedicated team will gladly process your full refund. No questions asked!

Exceptions and Important Notes:

While we strive for complete satisfaction, we have implemented a specific clause to ensure responsible purchasing and prevent misuse of our generous return policy:

  • Contraindication Review Responsibility: In cases where a customer requests a return due to a failure to review product contraindications (e.g., concomitant use of hormone therapy or antidepressants with ENDOLLS), a 15% restocking fee and the return shipping costs will be applied.

    • We actively provide comprehensive resources prior to your purchase to ensure you are fully informed about potential interactions and contraindications. These resources include:

      • Live chat support with knowledgeable team members.
      • A detailed Frequently Asked Questions (FAQ) section on our website.
      • Instant answer advising systems that highlight potential interactions based on common medications.

    • It is the customer's responsibility to review these resources and understand any potential contraindications before making a purchase. This policy ensures that customers take an active role in their health and safety.

Abuse of Return/Refund Policies:

  • Any customer who abuses our return or refund policies and/or guarantees is subject to termination of refund eligibility and may be prevented from making future purchases from us. We reserve the right to refuse returns or refunds if we suspect policy abuse.

Return Rules Summary:

  • Returns Accepted: Within 90 days from the date of purchase.
  • Standard Return Shipping: FREE (we pay for it!).
  • Restocking Fee (for failure to review contraindications): 15% of the purchase price.
  • Return Shipping Fee (for failure to review contraindications): Actual cost of return shipping.

How to Initiate a Return:

  1. Email our customer support team at team@en-dolls.com to inform us of your intention to return the product.
  2. Our team will provide you with a prepaid shipping label (except in cases where the restocking and shipping fees apply due to failure to review contraindications).
  3. Securely package your opened bottles and affix the provided shipping label.
  4. Ship the package according to the instructions provided by our team.
  5. Once we receive and process your return, your refund will be issued promptly. Please allow [Number] business days for the refund to reflect in your account.

We are committed to providing you with high-quality products and exceptional customer service. This policy is designed to ensure your satisfaction while also promoting responsible purchasing practices. If you have any questions or concerns regarding our refund and return policy, please do not hesitate to contact us at team@en-dolls.com.
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